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8521 Six Forks Road, Suite 105, Raleigh NC 27615, United States


28th Floor Tower 2, The Enterprise Centre, 6766 Ayala Ave., Makati City, Metro Manila, Philippines 1226


Job Description

The Policy Support Specialist position will be responsible for internal and external communications. This position will work closely with other internal departments, will include performing and maintaining several days to day processes to support underwriting and policy file administration, premium administration and billing.

Tasks and Responsibilities

  • Policy issuance & creation of billing plans in Policy admin systems
  • Process cancellation Notices and print mailed copies to onshore office
  • Generate, print to onshore office certified document notice
  • Provide customer service with policy holders and agents through phone and email communications
  • Process electronic payments in admin system
  • Process Endorsement request
  • Perform administrative task of generating manual electronic notice for installments or any other manual electronic notification
  • Research and resolve account discrepancies
  • Perform other duties as assigned
  • Assist with producer user training
  • Keeping track of updates for Training Guides
  • Setting up UW’s producer credentials
  • Assisting producer with regards to credential and system issues


  • Excellent verbal and written communication skills
  • Organizational skills and attention to detail
  • Time management with a proven ability to meet deadlines
  • Ability to prioritize and multi task
  • Ability to function well in a high-paced and at times stressful environment
  • Data Entry Skills
  • Overall understanding of some basic insurance knowledge


Bachelors degree in Communication

Work Schedule

  • Night Shift
  • 8PM-4AM Philippine time

Why SynchronoSure?

SynchronoSure is committed to an employee-oriented, high performance culture that emphasizes empowerment, quality, continuous improvement and the recruitment and ongoing development of a superior workforce

Engagement, character, focus, and energy all matter.

About Us

More. Better. Great™

Synchrono Group Inc., dba SynchronoSure®, is a state-of-the-art, digital underwriting and professional services business, intentionally built to leverage the convergence of technology and insurance through applications of proprietary artificial intelligence and predictive analytics capabilities, combined with recognized expertise in insurance and reinsurance industries.

Our Offices

United States
8521 Six Forks Road, Suite 105, Raleigh NC 27615, United States

28th Floor Tower 2, The Enterprise Centre, 6766 Ayala Ave., Makati City, Metro Manila, Philippines 1226

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Synchrono Group, Inc. (dba SynchronoSure®), is a Delaware domiciled company. SynchronoSure® work with agents, brokers, and wholesalers. We are the underwriting arm for our carriers for our products. We underwrite products both on an admitted and surplus lines basis, dependent on the product and state. California license # 6002686. See all licenses here. Synchronosure Insurance-As-A-Service® © 2022 All Rights Reserved
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